Pro Racket Shop offers a 14-day conditional return policy for all of its products purchased at regular price, except badminton shuttles. Any "unused" products may be returned at buyers cost, minus shipping charges from the original invoice, within 14 days of the Purchase date (or 14 days of the delivery date if your order was shipped). Refunded in STORE CREDIT ONLY. 

Returns and exchanges will only be accepted for items that are in NEW, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted. 

Please note that there is a minimum $2 transaction/handling fee for order cancelling.

Please see chart below:

Cancelling Regular Orders Cancelling Pre Orders	$2.00 USD $5.00 USD
After tracking is received	$5.00 USD
If shipped out already	$8.00 USD + Shipping cost

*Charges are made due to credit card fees, handling time, package materials, etc. 

Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected. 

If items are unavailable and cannot be fulfilled, a full refund will be issued.

• Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover.
• If a racket was requested to be strung by Pro Racket Sports, it is considered a customized racket and is not eligible for return.
• If a racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. 
• Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

• Bulk orders of 10+ tubes are subject to a 20% restocking fee and shipping costs if being returned.

• Shoes must be unworn with all tags attached and in the original box
• We will not accept shoes with clear dirt marks, if you have only worn them inside your home, please make sure the soles are clean before returning otherwise 
• If Shoe Box is returned damaged subject to a 20% restocking fee

 

• Products must be in its original packaging, unopened, unworn and with all tags and/or stickers still attached. The packaging of the item must be returned in the same condition, if not subject to 10% restocking fee. 

All Returns/Exchange must be sent back to Pro Racket Shop using pre-paid shipping (buyer pays all shipping costs), insured that the packing is in the same packaging or securely packed (any damages from the return, buyer will need to claim shipper for insurance, it will no longer be eligible for return). All Returns/Exchange must also have the order number written on the outside of the box for smooth process. Pro Racket Shop is not responsible for any returns sent without notice. 

• Pro Racket Sports is not responsible for any custom clearance fees (or any other fees applicable).
• Return packages will not be accepted until the customer has paid for the fees. 
• All payments are charged in USD, thus all refunds are made in USD. If you are purchasing from outside of United States (I.e. Canada), the exchange rate will be in effect and may not be equivalent to the exact amount paid in CAD. Pro Racket Shop can offer store credit so that you can retain the full value, however we are not responsible for any amount lost due to currency exchange.

Returns/Exchange Pro Racket Sports

12121 Northup Way #202

Bellevue WA 98005

 

New exchanged items will only be shipped out after we have received the returned item in its original condition. The buyer must make a payment for the standard shipping costs to ship out the exchanged item.